Services & Pricing
Every engagement begins with a free discovery call. No generic proposals — we agree what success looks like before any money changes hands.
How Every Engagement Works
Free, 30 minutes. We identify the challenge, the audience, and the outcome you need. No sales pressure.
Before any proposal is written, we agree a SMART outcome together. You know exactly what you're paying for.
Physical, experiential, evidence-based. Participants don't discuss empathy — they experience it. No laptops, no slides required.
Pre/post measurement. Written report. Numbers, not just feedback scores. Every engagement produces a record.
The Four Tiers
All four tiers use the same methodology — the Head–Heart–Hands model — and all produce documented, measurable outcomes. The tier you choose depends on the depth of change you need.
An audience that leaves having experienced physical empathy — not just heard about it. Stuart's keynotes combine original research with live physical exercises including the Drawing Thoughts exercise, which produces a genuine "OH! NO WAY!" moment in every room. Ideal for leadership conferences, away days, and annual events where you need a session people will still be talking about six months later.
"I asked Stuart to perform at The Story because I wanted someone who really understood how to create a visceral emotional response from the audience. Most events provoke a limited range of emotions, from mild amusement to ironic detachment, but Stuart's performance created curiosity, wonder and outright fear."
Matt Locke — Head of Cross Platform, Channel 4
"The team expected to be entertained and they certainly were. But they also learned valuable lessons in controlling their attention and the attention of the opposing team, which translate directly into skill on the field of play."
Dr Paul Morgan — Vice-Chairman, Huddersfield Giants
The highest short-term ROI engagement. The session progresses through all three dimensions of the Threefold Model — cognitive, emotional, and physical. By the end, participants have a physical, embodied experience of empathy they cannot forget. Sceptics consistently become the most enthusiastic voices in the room, because the results are observable in real time, not theoretical.
"There they were; a group of people, mostly strangers, yet we wanted them in there, talking, sharing and getting curious about ideas and each other — and quickly. Could we have done better than bring in Stuart to work his magic at the first session? I doubt it."
Nicola Stephenson — Director, The Culture Company
"Stuart has consistently brought innovative, highly relevant research to the training and mentoring he has delivered on our behalf over the last 5 years. The quality of his training and mentoring has always been exceptional."
Lynne McCadden — Director of Skills and New Projects, Vision+Media
Before training, diagnose. The Empathy Audit maps exactly where empathy is breaking down — in leadership, team communication, or customer interactions. The output is a practical, prioritised report with specific recommendations and ROI projections. Many clients use this to build the business case for a full programme, or to justify spend to a board or budget holder.
The highest long-term ROI engagement. A structured, multi-phase programme that embeds empathy into leadership behaviour, team rituals, customer processes, and organisational culture. Begins with an Audit, delivers a sequence of workshops, and closes with KPI-tracked outcomes and a Final Outcomes Report with documented ROI. For cohort-based leadership development, the programme can incorporate physical metaphorical modelling — a constructionist method drawn from the author's published research that surfaces tacit knowledge and generates shared language across leadership teams.
The Talks
Three core talks work across any leadership, HR, or conference audience. Four sector-specific talks are designed for particular industries and occasions. All draw on the same methodology — the application is what changes.
Core Talks
Sector Talks
Designed for specific industries and occasions. Each uses the same physical methodology — the framing, evidence base, and case studies are built for the audience in the room.
Why It's Fundable
Conservative estimates based on reduced miscommunication time, lower attrition, faster resolution, and fewer complaints.
Train-the-Trainer
For L&D leads, HR directors, and independent trainers who want to deliver SNC physical empathy exercises themselves — inside their own organisation or as part of their professional offer.
A full day in person with Stuart. You learn all five physical exercises — Time Travel, Pendulum Pals, Drawing Thoughts, Treasure Hunt, and Thread Work — from facilitation mechanics through to debrief. By the end of the day you can sequence them into a coherent half-day workshop, agree a SMART outcome with a commissioner, and produce a written outcome summary. On completion you are awarded the SNC Certified Physical Empathy Trainer credential.
Empathy Diagnostic
A 90-minute on-site session that identifies exactly where empathy is breaking down in your team — and recommends the most appropriate next step. For organisations that need a fast, low-risk starting point before committing to a full programme.
Stuart facilitates a structured 90-minute group conversation with 3–5 people from your organisation. Working across all three dimensions of the Threefold Model — Head, Heart, Hands — he identifies where empathy is breaking down and why. Within five working days you receive a one-page written report naming the primary gap and recommending the most appropriate SNC tier to address it. A 30-minute debrief call follows.
Common Questions
The most common questions are answered below. For a comprehensive guide to empathy training — what it is, whether it works, and how to make the case internally — see the full Empathy Training FAQ.
Good. Sceptics are the best participants. The physical exercises work on the body before the mind has a chance to object. Arms-crossed sceptics consistently become the most enthusiastic voices in the room — because the results are observable, not theoretical.
Most training stops at awareness or emotional reflection. The Threefold Model adds a physical dimension — exercises rooted in the ideomotor response that make empathy observable and repeatable. Participants don't just understand empathy better; they can do it differently.
No. All exercises use simple materials — paper, pencils, thread. The training has been equally effective in a boardroom, a hospital ward, a festival field, or a rugby training room. Nothing complicated to set up, nothing that can go wrong technically.
The physical exercises that sit at the core of the methodology work best in person — the ideomotor and embodied elements depend on participants being in the same room. Keynote talks can be adapted for fully remote delivery via video call, and work well for distributed leadership teams or conferences with a virtual audience. Workshops and full programmes are in-person by design; for organisations with distributed teams, cohort-based delivery across multiple locations is the practical solution. If you have a specific hybrid requirement, raise it on the discovery call — the honest answer is always better than a compromise that dilutes the outcome.
Yes — and this is standard, not optional. Every engagement begins with a call to understand your specific context. The methodology is consistent; the application is bespoke. We don't deliver off-the-shelf programmes.
Before delivery, we agree a SMART outcome with you. Post-session measurement uses the same metric. For longer programmes, quarterly KPI tracking is built in. You'll have documented numbers, not just participant feedback forms.
Keynotes work with any size group. Workshops are designed for 8–30 participants — enough for the physical exercises to be genuinely surprising, small enough for Stuart to work directly with each person. Larger groups can be split into cohorts.
A 30-minute discovery call costs nothing and commits you to nothing. We define the challenge, establish the fit, and agree what success looks like — before any money changes hands.
Book a Discovery Call